Real Talk Studio

About Real Talk Studio

At OVO Energy, agent process adherence went from 65% to 97% in twelve weeks. Reopened cases more than halved. Not because anyone completed a course. Because they practised the calls first. Real Talk Studio is a practice arena for the conversations that cause harm when they go wrong. A customer in crisis. A harassment report landing on a new manager's desk. A buyer demanding a discount you can't give. A cold call with ten seconds to earn the next sentence. Our sessions are unfakeable. You can't click through them. You speak the words, under pressure, to AI avatars that push back, get flustered, and hang up if you lose them. Scenarios are built from your own policies, culture and risk profile. Every session produces a timestamped transcript, a behavioural score, and audit-ready evidence across three measures. Competence: can they actually do it? Confidence: will they do it? Compliance: did they do it the way it has to be done? Teams at OVO Energy, Thales, Mews, MiQ Digital and KAO use Real Talk Studio for contact centre onboarding, new-manager development, conduct-risk conversations and sales practice. ISO 27001, 9001 and 42001 certified. EU hosted. Try a scenario at realtalkstudio.com/start-practice. Five minutes, no sign-up.