Alemba

About Alemba

Alemba Service Manager (ASM) is ITSM and enterprise service management software built for complex, regulated organizations, where visibility, governance, and operational efficiency matter. We help IT and service teams across healthcare, government, financial services, and other regulated sectors take control of service delivery over the entire lifecycle, without the heavy development overhead of larger platforms. What sets ASM apart: → Zero-code graphical workflow your process owners can change without developers → A license-free self-service portal for every end user, with no per-user fee → An integrated federated CMDB for full dependency visibility → Complete auditability across every process and approval ASM is PinkVERIFY certified for 25 ITSM processes and aligned to ITIL practices. It is available as a cloud service or on-premises, including through G-Cloud and other UK public sector frameworks. Backed by more than 25 years of service management heritage and a consultancy-led approach, we work as a long-term partner to our customers, reflected in an average customer tenure of over 10 years. Ready to take control of complex service environments? Request a demo at alemba.com.