Company intelligence
Aspect Software
Aspect is building workforce technology with the human experience in mind.
About Aspect Software
Decades of expertise distilled into innovative workforce tools. Welcome back to Aspect—where our history of innovation turns towards the future of workforce technology. As a brand that has shaped the modern contact center with groundbreaking innovations like the first Automatic Call Distribution (ACD) system and the first Workforce Management Software, Aspect’s legacy is unparalleled. We are returning to our roots as the pioneer of workforce technology, with a commitment to shaping the future of work, reintroducing Aspect. Alvaria’s WEM product suite is now known as Aspect WorkforceOS™. This powerful product suite is a testament of our dedication to creating robust, feature-rich tools that connect every part of your workforce, enhancing productivity, streamlining operations, and elevating employee engagement. But our vision for the future doesn’t stop there. We are thrilled to introduce a new, intuitive employee application designed with the user experience at its core. This new workforce experience is easy to use and feels familiar, like the technology your teams are already comfortable with. We’ve built this application to continue to serve teams of all types by seamlessly integrating with our existing technology, ensuring we’re creating comprehensive solutions that genuinely make a difference in people’s work lives. Join us as we celebrate the next chapter for Aspect — one that promises a brighter future for the workforce.
Verified activity
Signals from Aspect Software
12 published signals
Research & Knowledge
Aspect Software published a blog by VP of Product Tina Ghanem exploring activity-based planning and how modeling chat agents' actual performance can give workforce teams a clearer view of omnichannel demand.
Reported by Aspect Software
Products & Services
Aspect Software reduced the manual workload processing number from 10,000 schedule exceptions per month for around 1,200 employees to 4,000, even as the workforce supported grew to 2,600 employees.
Reported by Aspect Software
Products & Services
Aspect Software implemented preference-based scheduling to increase the number of employees working their ideal schedule from 46.5% to 83.37%
Reported by Aspect Software
Products & Services
Aspect Software centralized back-office scheduling and time-off management to give leaders better visibility and employees a more consistent experience.
Reported by Aspect Software
People
Aspect Software welcomed Colin Whelan to South Africa for a workforce management meeting.
Reported by Colin Whelan
Customers & Market
Aspect Software helped transform day-to-day workforce efficiency by introducing IDP, a leading U.S. wireless service provider, which cut the WFM team's ticket workload by about 50% and gave operations teams immediate answers to schedule requests.
Reported by Aspect Software
Customers & Market
Aspect Software reduced WFM ticket workload by 50% in just five months for one customer using self-service scheduling and staffing tools
Reported by Aspect Software
Research & Knowledge
Aspect Software published a piece by Tina Ghanem discussing channel mapping and concurrency in activity models.
Reported by Jeff Kupietzky
Products & Services
Aspect Software launched Workload Forecasts, 10-week volume forecasts and AHT projections generated automatically from actuals powered by Aspect Intelligence.
Reported by Aspect Software
Products & Services
Aspect Software launched View My Team Requests, a modern place for supervisors to review and act on schedule change requests.
Reported by Aspect Software
Products & Services
Aspect Software launched Segment Packages, reusable shift bundles applied in one action.
Reported by Aspect Software
Products & Services
Aspect Software launched Cinareo Integration, a deeper partnership with Cinareo that pushes forecasts straight into network and location planning instead of manual exports.
Reported by Aspect Software