Company intelligence
Avaya
About Avaya
At Avaya, we give our customers the freedom to take their business in the directions that benefit them most. We provide the paths for both customers and their employees where every moment big and small can drive in the moment, memorable experiences. The journey is theirs at the pace that makes sense for them with the innovation without disruption they need now and the solutions they can invest in the future.
Verified activity
Signals from Avaya
9 published signals
Research & Knowledge
Avaya published new research from Frost & Sullivan revealing that 32% of enterprises intentionally maintain a hybrid mix of on-premises and cloud solutions.
Reported by Avaya
Products & Services
Avaya is leveraging AI to translate existing Avaya Experience Portal and Orchestration Designer configurations into plain-language descriptions and reviewable Avaya Infinity artifacts by pairing AI with human expert guidance.
Reported by Matt Garvey
Presence & Recognition
Avaya hosted an on-demand webinar session from the Avaya Infinity demo series titled How the Experience Designer Uses Intelligent Orchestration to Unify Channels, Data, and AI-Powered Workflows
Reported by Avaya
Presence & Recognition
Avaya hosted a joint on-stage session at Journeys Chicago titled Modernizing the Contact Center for Growth to explore how Conduent is taking its global CX practice forward with Avaya Infinity.
Reported by Avaya
Research & Knowledge
Avaya published a 2026 guide to What is CCaaS (Contact Center as a Service) detailing modern CCaaS architectures and AI strategies.
Reported by Avaya
Research & Knowledge
Avaya published a blog post by VP of Government Solutions Jerry Dotson breaking down key criteria for evaluating government cloud communications providers.
Reported by Avaya
Research & Knowledge
Avaya published an article by Candace Sheitelman detailing how the Tandem Care approach is supported by Avaya Infinity.
Reported by Sandrine Duriaud-Leysens
Research & Knowledge
Avaya published an Avaya blog titled How to Evaluate Government Cloud Communications Providers breaking down the critical criteria agency leaders must demand from their cloud strategy.
Reported by William Borque, MBA, ITIL
Products & Services
Avaya is leveraging AI to translate existing Avaya Experience Portal and Orchestration Designer configurations into plain-language descriptions and reviewable Avaya Infinity artifacts by pairing AI with human expert guidance.
Reported by Chris Dickson