BDC United

About BDC United

BDC United is an outsourced business development center built by dealership operators, for dealership operators. Our average speed to lead is 42 seconds. The regional average is 47 minutes. That gap is the entire business. We answer your inbound calls, work your internet leads, set your sales and service appointments, and follow up until the customer shows — using the same cadences and staffing models we built inside stores handling 18,000 calls a day. WHAT WE HANDLE - Inbound sales and service calls, including nights and weekends - Internet lead response in under 5 minutes, every time - 21-day working cadences across call, text, email and video - Service appointment setting, recall and declined-service campaigns - Unsold follow-up and equity mining - CSI protection on every touch - BDC training and build-outs for in-house teams RESULTS At a recent 600-lead store: lead engagement up 24%, appointment set rate up 31%, show rate up 14%, sold rate up 8%. WHO WE WORK WITH Single-point stores, dealer groups, and fixed ops directors who know their phones are costing them deals and want it fixed without adding headcount, a phone system, or a manager to run it. WHY DEALERS SWITCH Most BDCs fail for three reasons: nobody is accountable to a number, the cadence stops on day three, and the person answering has never sold a car. We fix all three on day one. Two decades building and scaling profitable BDC departments for small and large dealership groups, including the largest automotive retailer in the nation with 265+ stores. Talk to us: (800) 513-1379 | bdcunited.com