Chatmerce

About Chatmerce

Chatmerce is an AI agents platform that lets businesses deploy smart assistants on their website and in RCS (rich SMS) — from a single panel, without any coding or external integrators. Our platform helps SMBs automate customer support, boost sales conversion, and handle inquiries 24/7. The same bot and knowledge base work seamlessly across both the web widget and the RCS channel, so your customers get consistent, instant answers whether they visit your site or send an SMS. Key features: Knowledge base — the bot learns from your PDFs, URLs, and FAQs, so it never makes things up Auto-optimization — the algorithm self-improves based on analysis of failed conversations Sentiment analytics — automatic mood scoring (satisfied / neutral / frustrated) for every chat Scenario testing — validate bot behavior for specific query types (complaints, returns, bookings) before going live Multi-agent management — run multiple bots with different roles from one dashboard RCS-native experience — product cards with images, prices, and "Buy" buttons delivered inside the SMS thread Setup takes 15 minutes. 14-day free trial. No credit card required. 100% EU data hosting — fully GDPR compliant.