Cleo Felix

About Cleo Felix

Cleo Felix helps top management lead an organization where customers grow. *Why do we exist?* The core purpose of an organization is to create value for its customers, and the best lever for doing so is leadership behavior. Yet companies seeking guidance on customer-first leadership often find little specialized support available. That’s the gap Cleo Felix fills. *Why do clients reach out to us?* Our clients know that customer focus is the single most important driver of long-term profitability. But they struggle to translate that conviction into practice. They may have run a customer experience program. Organized leadership workshops on customer-first behavior. Or used the town-hall meeting to echo the importance of customer value. Yet the message doesn't stick, and the bleeding does not stop: customer churn, innovation on behalf of the customers slows down, NPS drops. The intent is there, but it hasn't yet changed what actually matters: leaders and employees across the organization making deliberate choices, every day, to create customer value. *What do clients gain from working with us?* -Clarity on how to enable customer-first leadership. -Implemented change that allows customer-first leadership to stick. -Improved customer-facing KPIs that set the organization up for sustained profitability. *How do clients reach us?* -Website: www.cleofelix.com -Email: contact@cleofelix.com -LinkedIn: linkedin.com/in/tijsbesieux *Who do we work for?* Cleo Felix typically works with mid-market European companies. For more information, please visit: www.cleofelix.com