Company intelligence
ContactPoint 360
Want CX that pays dividends? 📈Let’s talk.
About ContactPoint 360
We remove customer problems from your leadership agenda. CX that fuels growth, not just service. Your customer experience should be a revenue driver, not a cost center. We transform service into sales, conversations into conversions, and CX into measurable ROI. At ContactPoint360, we partner with Fortune 500s and high-growth brands to elevate customer interactions with AI-driven efficiency and human-led empathy. More than an outsourcer, we’re a growth partner, delivering: ✅ AI-powered CX with a human touch ✅ Omnichannel solutions that boost engagement & retention ✅ Industry-specific expertise for tailored results ✅ Scalable teams across nearshore, onshore & offshore locations Want CX that pays dividends? Let’s talk. We're proud to have a presence in 11 countries, with 12 delivery centers that support 31+ languages, 24/7, 365 days a year. • McAllen, US 🇺🇸 • Toronto, Canada 🇨🇦 • Montreal, Canada 🇨🇦 • Monterrey, Mexico 🇲🇽 • Bogota, Colombia 🇨🇴 • Barranquilla, Colombia 🇨🇴 • Montego Bay, Jamaica 🇯🇲 • Athens, Greece 🇬🇷 • Cebu, Philippine 🇵🇭 • Bengaluru, India 🇮🇳 • Kerala, India 🇮🇳 • Cairo, Egypt 🇪🇬 • San Salvador, El Salvador 🇸🇻 • Durban, South Africa 🇿🇦 🏆 Better Business Bureau Award ⭐ A+ Rating! 🏆 AI Excellence Awards Program 🌟 Business Intelligence Group 🏅 IW (Inspiring Workplaces) Award 🌟 Culture & Purpose Award for North America! 🏆 AI Achievement of the Year - Globee Awards! 🥈 Won Silver Award! 🎊 🏆 Comparably Awards • 2025 Best Company Career Growth! • 2025 Best Company for Diversity 🏆 Certified as a Great Place to Work® 2020, 2021, 2022, 2023, 2024 and 2025
Verified activity
Signals from ContactPoint 360
10 published signals
Presence & Recognition
ContactPoint 360 Cebu team marked a six-year milestone under the theme On Fire: Sparking Innovation for a Record Year with a show-stopping cosplay competition and recognition.
Reported by ContactPoint 360
Presence & Recognition
ContactPoint 360 is hosting a networking event in Atlanta on September 10 at Pricci, featuring business leaders to exchange perspectives and make meaningful connections.
Reported by ContactPoint 360
People
ContactPoint 360 is hiring an Associate Clinical Experience Analyst for an immediate opportunity in Durban, South Africa.
Reported by ContactPoint 360
People
ContactPoint 360 Colombia has nine years of growth and memories built by its people.
Reported by ContactPoint 360
Research & Knowledge
ContactPoint 360 published a case study detailing a transformation with a major U.S. energy provider to redesign service operations for energy customer care.
Reported by ContactPoint 360
Presence & Recognition
ContactPoint 360's Bangalore team took the Beyond The Headset initiative with Zain, showcasing his connection with animals and freedom of getting on his bike.
Reported by ContactPoint 360
Presence & Recognition
ContactPoint 360 is hosting an evening event at Pricci in Atlanta on September 10 featuring business leaders to step away from meetings and presentations and make room for conversations and connections.
Reported by ContactPoint 360
Presence & Recognition
ContactPoint 360 officially landed in Bogotá, Colombia.
Reported by ContactPoint 360
People
ContactPoint 360 Colombia celebrated nine years of service and reached 1,000 people strong.
Reported by ContactPoint 360
Presence & Recognition
ContactPoint 360 released the newest episode of Around the World with CP featuring Colombia.
Reported by Marie O.