Company intelligence
COPC Inc.
Clearly CX
About COPC Inc.
COPC Inc. provides consulting, training, certification, benchmarking and research for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for call center operations, customer experience management, vendor management, and procurement. Founded in 1996, COPC Inc. began by helping call centers improve their performance. Today, the company is an innovative global leader that empowers organizations to optimize operations for the delivery of a superior service journey. COPC Inc. is headquartered in Winter Park, Florida, U.S., with operations in Europe, Middle East, Africa, Asia Pacific, Latin America, India and Japan. www.copc.com.
Verified activity
Signals from COPC Inc.
2 published signals
Presence & Recognition
COPC Inc. hosted a webinar with Black Box titled Breaking Barriers to AI Adoption in the Contact Centre to discuss operational readiness and organisational maturity.
Reported by COPC Inc.
Legal & Regulatory
COPC Inc. noted that Emirates NBD Services became the first banking contact center in the GCC to earn certification to the COPC CX Standard.
Reported by COPC Inc.