Company intelligence
Customer Centric Solutions LLC
Helping companies better focus on customers.
About Customer Centric Solutions LLC
Customer experience strategy and design firm focused on helping companies becoming more customer-centric by: 1. Empathizing with customer's to better understand their expectations, wants and needs; 2. Mapping the customer journey to determine moments of truth and critical CX performance gaps; and 3. Designing, prototyping and implementing more robust Customer-Centric capabilities to address CX performance gaps Firm is focused on helping companies apply customer journey mapping, experience blueprinting, and design thinking methods and techniques to improve product and service experiences. Clients have included American Honda, Canada Goose, Disney, eBay, Gap Inc. (Gap, BR, ON, Athleta), Kaiser Permanente, lululemon athletica, Philips Electronics, Royal Ambulance, Shaklee Corporation, Sprint, and TicketMaster.
Verified activity
Signals from Customer Centric Solutions LLC
3 published signals
Research & Knowledge
Customer Centric Solutions LLC published Series 1 of Stacking Moats, which ran nine issues on one question about which categories get absorbed by horizontal AI and why.
Reported by John Gusiff
Research & Knowledge
Customer Centric Solutions LLC released the Business Loop Diagnostic, an instrument running on the Five Loop Types model built with Krzysztof Czubak.
Reported by John Gusiff
Research & Knowledge
Customer Centric Solutions LLC performed a study using the Synthetic Users platform to examine six training and enablement archetypes for a marketing site and AI onboarding flow.
Reported by John Gusiff