CX Collective Advantage

About CX Collective Advantage

CX Collective Advantage gives support leaders the right level of help for the problem in front of them: a free tool, a playbook, a fixed-price managed service, or a fully custom engagement. I'm Ty Givens. I've spent 25+ years building and running customer support operations at companies like See's Candies, Thrive Market, and Shoedazzle, and for the last several years as founder of CX Collective, where I do that work directly for growing teams. Not every problem needs a full consulting engagement, and not every leader has the budget for one yet. That's what this is for: ask a question, and we'll point you to what actually solves it, a diagnostic tool, a playbook built from real operating experience, or a managed program you can start at a fixed price. What's here: - Free diagnostic tools for the decisions support leaders hit most (staffing, QA, reporting, building a business case for headcount) - Practical playbooks built from real operating experience, not theory - Fixed-price managed programs for teams ready to hand off the work, QA, workforce planning, hiring plans, without a bespoke engagement - Live and recorded workshops, keynotes, and short-form training you can actually finish - Need something bigger or more custom than what's here? That's CX Collective. Ready to start smaller? You're in the right place.