Company intelligence
CXaiS
AI Transformation for Service Delivery
IT Services and IT Consulting
2 employees
4 public signals
Verified activity
Signals from CXaiS
4 published signals
People
CXaiS is growing and hiring new people to bring the energy forward.
Reported by Rachel Lane
Research & Knowledge
CXaiS found that in the lowest maturity tier, not a single organisation reaches the level of 38% autonomously resolving more than 40% of customer issues.
Reported by Rachel Lane
Research & Knowledge
CXaiS found that organisations combining agentic AI with cross-departmental orchestration are four times more likely to report major CSAT or NPS gains, twice as likely to automate revenue-driving use cases like churn prediction, and 38% autonomously resolve more than 40% of customer issues in the most mature tier.
Reported by Rachel Lane
Research & Knowledge
CXaiS was built around the number 4% of CX leaders can quantify AI's impact on the bottom line at board level, while Talkdesk, with NewtonX fielding, surveyed 252 director-level and above CX leaders across four regions and found 98% have deployed AI somewhere in the customer journey and 5% can quantify what it is doing to business outcomes.
Reported by Rachel Lane