Company intelligence
Datacom
Customer focused values. World-class capability.
About Datacom
Customer focused values. World-class capability. The right solutions to help you navigate, wherever you are on your journey. With a breadth of offerings and depth of expertise, there isn’t a safer pair of hands to help navigate the future of your business. Datacom is Australasia's largest home-grown tech company. Drawing on the experience of nearly 6000 staff in 31 locations, we work with a full range of clients, from small start-ups through to government agencies and multinational corporations, to explore and extract the hidden value in their systems. We bring together over half a century of know-how, the right technology and the knowledge and creativity of our people, to deliver sustainable solutions to our customers’ greatest challenges. With our team of dedicated professionals, we work with leading partners to deliver the solutions that are right for our customers – that solve their issues and enhances their businesses. We design, build and run IT systems and processes across operations, cybersecurity, cloud, digital platforms, payroll and enterprise applications. We deliver customer care services and operate mission-critical infrastructure with best-in-class data centre facilities – Datacom delivers on the promise: practical imagination. Like us on Facebook: http://www.facebook.com/datacomcommunity Subscribe to our YouTube Channel: https://www.youtube.com/DatacomGroupLtd
Verified activity
Signals from Datacom
10 published signals
Presence & Recognition
Datacom team attended the 2026 New Zealand CFO Summit to discuss global disruption, AI, data governance, workforce change, and long-term resilience.
Reported by Datacom
Research & Knowledge
Datacom published the 2026 State of AI Index report, finding that while AI use continues to rise, many organisations are still working to move beyond experimentation into organisation-wide transformation.
Reported by Datacom
Research & Knowledge
Datacom Director of Cloud Mike Walls explores cloud-adjacent dedicated storage to maintain control without locking into fixed capacity bets.
Reported by Datacom
Presence & Recognition
Datacom director of AI and engineering Joel Macfarlane will take the stage at Public Sector Network’s Government Innovation Showcase in Brisbane to explore moving beyond experimentation and turning AI ambition into practical, operational value.
Reported by Datacom
Presence & Recognition
Datacom will participate in the Aotearoa AI Summit panel discussion titled 'augmenting human potential – AI, skills and the future of work' alongside Amanda V. and Ana Ivonovic-Tongue, Nilay Rathod and Karaitiana Taiuru.
Reported by Datacom
Research & Knowledge
Datacom published research findings showing that 76% of Australians say speed of resolution is one of the most important elements of a good customer experience, 76% say getting issues right the first time matters most, 72% want to feel understood, nearly half say their most recent issue took longer than an hour to resolve or remains unresolved, and just 23% believe customer experience has improved over the past 12 months.
Reported by Datacom
Research & Knowledge
Datacom highlighted a new challenge on the horizon where customer interactions begin with an AI assistant acting on behalf of customers.
Reported by Datacom
Presence & Recognition
Datacom is hosting a roundtable discussion at the Aotearoa AI Summit exploring AI adoption challenges and organisational impact at the Tākina Convention and Exhibition Centre in Wellington on 8-9 September 2026.
Reported by Datacom
Presence & Recognition
Datacom participated in the Dell Technologies Forum Melbourne event with a refreshed professional headshot.
Reported by Datacom
Research & Knowledge
Datacom published the 2026 State of AI Index, finding that 91% of New Zealand organisations now use some form of AI, up from 87% in 2025 and 66% in 2024.
Reported by Datacom