Evinox Residential

About Evinox Residential

Evinox Residential is the metering and billing specialist for communal and district heating. For 20 years we have done one job, end to end: making sure residents are billed accurately, fairly, and on time, and that our clients recover the true cost of their energy. Today we provide billing services across 204 developments in the UK, working with around 100 commercial clients and supporting more than 20,000 residents. What we do: • Automated billing, accurate bills built on real meter readings, not estimates • Pay As You Go billing, supporting sites where residents pay for energy as they use it • Resident debt management, structured recovery that protects revenue while treating residents fairly • Tariff setting and annual reviews, residents pay only for the energy they use • Client reporting, aged debtors, collections, cost recovery and meter health, live in a dedicated client portal 2026 brings the biggest regulatory shift heat networks have seen: Ofgem authorisation and the new HNTAS standards. Registration, continuous performance monitoring, billing transparency and consumer protections will apply to every network, new and existing. We help housing associations, managing agents and property managers turn that compliance burden into a competitive edge. Residents sit at the centre of how we work: clear bills, flexible payment options, a web app that puts their account in their pocket, and real safeguards for vulnerable customers through the Priority Services Register. Accuracy. Reliability. On time. That is the job. Get in touch: clients@evinoxresidential.co.uk | Client enquiries: +44 (0)1372 721010 | Resident enquiries: +44 (0)1372 746537