Company intelligence
Execs In The Know
Learn, share, network, and engage to innovate your customer experience.
About Execs In The Know
Execs In The Know is a global community of customer experience (CX) leaders focused on providing excellence in customer service and support and disrupting the industry to make it truly customer-first. Execs In The Know gives brands a platform to share and gain insights, stay on top of the latest trends in CX, and create lasting relationships with their peers – “Leaders Learning From Leaders.” Execs In The Know holds numerous live and virtual events each year including Customer Response Summits, Subject Matter Briefings, Webinars, and Leadership Roundtables. We also offer research, industry resources, and thought leadership via articles, reports, and our "Know It All" online community. Find us in our online community at: community.execsintheknow.com Find us on social media at: facebook.com/execsintheknow twitter.com/execsintheknow youtube.com/execsintheknow blogtalkradio.com/execsintheknow
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Signals from Execs In The Know
5 published signals
Presence & Recognition
Execs In The Know announced that keynote speaker Todd Sale, Senior Vice President, Customer Experience at Corpay, will deliver a real and vulnerable conversation about leadership in a dysregulated world at CRS Scottsdale in Scottsdale from September 30 to October 2.
Reported by Execs In The Know
Research & Knowledge
Execs In The Know conducted a 2025 research finding that 82% of consumers used multiple channels to resolve a single customer care issue.
Reported by Execs In The Know
Presence & Recognition
Execs In The Know will present the 2026 CX Leaders Trends & Insights: Consumer Edition report at CRS Scottsdale from September 30 to October 2.
Reported by Execs In The Know
Partnerships
Execs In The Know partnered with NAMI to include the Leading with Impact program in its leadership with impact offerings.
Reported by Laurie Tomko
Products & Services
Execs In The Know launched the KIA CX Vendor Directory to help CX leaders explore companies and solutions across the customer experience space.
Reported by Execs In The Know