HiJiffy

About HiJiffy

Founded in 2016, HiJiffy is the Guest Communications Platform built for hotel groups focused on direct revenue and guest relationships. Its proprietary AI, Aplysia, reliably handles 90% of guest communications across every channel – webchat, WhatsApp, Instagram, Facebook Messenger, email, voice, and OTAs – without going off-brand, backed by anti-hallucination guardrails and source mapping. The remaining 10% reach the right staff member, pre-prioritised by sentiment and intent, with full context, AI-suggested replies, and instant translation. With campaigns on WhatsApp achieving over 80% open rates, more than 2,600 hotels across 60+ countries use HiJiffy to grow direct bookings and reduce operational load. HiJiffy's impact has been recognised across the industry. The UNWTO named it one of the most innovative companies in global tourism in 2020, and Hotel Tech Report rates it a top choice in the chatbot category – backed by a 4.5/5 score across 200+ verified reviews – and awarded its global customer support a Level III certification.