Hubway.ai

About Hubway.ai

Airport traffic keeps growing. Teams don't grow at the same pace. Every terminal generates thousands of the same questions — gate changes, connections, amenities. Every one left unanswered becomes friction: for passengers, for frontline teams, for revenue. Hubway introduces a real-time conversational assistance layer across the entire passenger journey — no app required. Passengers get an immediate answer, in 90+ languages, through channels already in place: QR codes, Wi-Fi portal, screens, website. The result: less pressure on frontline teams, a smoother journey, a new commercial surface where recommendations are based on actual passenger intent — and a live, structured feed of what passengers ask, need and can't find. Operational and commercial intelligence most airports simply don't have today. Deployment in under 5 weeks, mostly handled by our team. Already live in several European airports — Marseille, Vienna, Paris, Belgrade, Bastia, Ajaccio — with more terminals coming online. If your terminal is still running on static maps and overloaded info desks, it's worth 15 minutes to see what's already working elsewhere.