Company intelligence
Institute of Customer Service
The independent professional membership body for customer service, driving business performance across all sectors
About Institute of Customer Service
We are the independent professional membership body for customer service, working across all sectors to drive business performance through service excellence. We exist to improve your business performance by improving your customer experience. By working with business, the public sector and the Government, we are positioning the UK as world leaders in service – to build a strong economy.
Verified activity
Signals from Institute of Customer Service
9 published signals
Presence & Recognition
Institute of Customer Service is hosting an upcoming Top Tips webinar for the UK Customer Satisfaction Awards on Friday 25 September 2026 at 12:00-12:30.
Reported by Institute of Customer Service
Presence & Recognition
Institute of Customer Service released the Talk of the Month series featuring exclusive access to standout sessions from the previous Annual Conference.
Reported by Institute of Customer Service
Presence & Recognition
Institute of Customer Service featured CEO Jo Causon and CEO Steve Heapy from Jet2.com and Jet2holidays discussing leadership in service, profitability, and employee engagement at Head to Head live.
Reported by Institute of Customer Service
Presence & Recognition
Institute of Customer Service is hosting a National Customer Service Week 2026 opening panel featuring industry leaders exploring how organisations can harness AI to enhance service
Reported by Institute of Customer Service
Research & Knowledge
Institute of Customer Service is conducting Breakthrough Research titled What Future for Customer Service to explore the forces shaping customer needs, behaviours, and expectations in the next decade.
Reported by Institute of Customer Service
Presence & Recognition
Institute of Customer Service is hosting its Annual Conference 2027 to explore customer experience challenges and John Roberts, Founder and CEO of AO, sharing his experience of challenging the status quo and transforming the customer experience.
Reported by Institute of Customer Service
Presence & Recognition
Institute of Customer Service is hosting National Customer Service Week 2026 on Monday 5 October with an engaging panel session featuring CEO Jo Causon, Joe Richardson, Operations Director Octopus Energy, and Customer Director Marks and Spencer.
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Products & Services
Institute of Customer Service launched the Customer Service Impact certificate course designed to strengthen customer service impact across two interactive sessions on Tues 29 September and Tues 13 October 2026.
Reported by Institute of Customer Service
People
Institute of Customer Service welcomed BritNed as a new member.
Reported by Institute of Customer Service