Company intelligence
IntouchCX
We are IntouchCX. Where innovation meets industry. Where passion meets purpose. Where scale meets soul.
About IntouchCX
We are IntouchCX, where innovation meets industry, where dreamers meet doers, and where scale meets soul. We are revolutionizing the global customer experience across all industries, delivering value-driven CX management, digital engagement, and AI and automation solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize our partners’ CX through our data-driven and brand-specific approach. We immerse ourselves in their worlds with curiosity, creativity, and innovation to deliver exceptional results. By providing actionable insights, we drive team performance and ROI alignment to meet our partners’ strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with their organizations. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
Verified activity
Signals from IntouchCX
9 published signals
People
IntouchCX completed intensive training sessions for Emergency Brigades in Colombia and Guatemala to sharpen their first aid and emergency response skills through the regional LATAM Stay Safe program.
Reported by IntouchCX
Research & Knowledge
IntouchCX published a blog exploring how targeted automation relieves administrative drag, streamlines repetitive tasks, and creates a more resilient back-office workflow.
Reported by IntouchCX
Presence & Recognition
IntouchCX hosted the 2026 edition of the FitTouch TGU Challenge at its campus, featuring physical therapy sessions, health assessments, dental perks, and an action-packed Equinox circuit led by personal trainers.
Reported by IntouchCX
Presence & Recognition
IntouchCX team marked the day on campus with interactive activities like the 'Wall of Kindness' and 'Pass the Kindness' to highlight mental well-being and encourage small acts of charity.
Reported by IntouchCX
Presence & Recognition
IntouchCX team in Bengaluru partnered with a local organization to organize a collection drive for families affected by the Assam floods.
Reported by IntouchCX
Research & Knowledge
IntouchCX notes that Gartner published a prediction in February 2026 indicating that by 2027, half of companies cutting customer service headcount for AI will reverse those cuts and rehire.
Reported by Ron Dutta
Presence & Recognition
IntouchCX team and their families gathered across India's campuses to celebrate Independence Day with activities including face painting, traditional outfits, interactive games, and photo booths.
Reported by IntouchCX
Presence & Recognition
IntouchCX gathered for a special lunch to honor top-nominated leaders across all programs in Guatemala.
Reported by IntouchCX
Research & Knowledge
IntouchCX published a blog post exploring the practical strategy behind protecting frontline attention without sacrificing service quality.
Reported by IntouchCX