Company intelligence
iQor
iQor is a trusted partner in customer experience solutions for global brands. Learn more at iQor.com.
About iQor
iQor is a trusted partner in customer experience solutions for global brands and a portfolio company of Mill Point Capital. With 45,000 employees across 10 countries, iQor combines three decades of expertise with AI-driven innovation to optimize performance across the entire customer lifecycle. Through its three delivery pillars — Grow, CXBPO, and infinityAiQ — iQor delivers scalable solutions that drive acquisition, engagement, and retention. Powered by advanced analytics and a people-first culture, iQor transforms customer interactions into measurable growth. Recognized as a Great Place to Work® and a leader in CX excellence, iQor empowers brands to grow smarter. Learn more at iQor.com.
Verified activity
Signals from iQor
11 published signals
Operations & Supply
iQor launched its global Gaming Center of Excellence in Trinidad and Tobago as the flagship hub for its expanding Gaming Practice.
Reported by iQor
Presence & Recognition
iQor College-Am hosted the ANNIKA Foundation Intercollegiate presented by 3M at the ANNIKA Foundation Intercollegiate, bringing business leaders and collegiate athletes together for golf, connection, and a shared experience.
Reported by iQor
Presence & Recognition
iQor announced the new operating model for gaming called Connected Player Intelligence at the IQPC GPMC London Gaming conference next week
Reported by Jonathan Shroyer
Research & Knowledge
iQor vice president of organizational development Mark Monaghan describes bot-to-bot interviews as the next logical stage in a new WIRED article exploring AI interviewers meeting AI-assisted candidates.
Reported by iQor
Presence & Recognition
iQor is attending an event featuring executives and key leaders in the CX community.
Reported by Colleen Beers
Products & Services
iQor's home services program lifted sales conversion by over 40% through AI-driven recruitment and training.
Reported by Josh Nutter
Products & Services
iQor uses accent harmonization on the agent's headset to reduce repeating and stress on the agent, providing 14 points more first call resolution for the customer.
Reported by Josh Nutter
Products & Services
iQor uses AI to make the person on a call better prepared by matching candidates to the profile of the best agents already on the program, hiring under 24 hours, and training new hires through AI role play on real customer scenarios before nesting.
Reported by Josh Nutter
Products & Services
iQor analyzes every live interaction the same day to coach agents on their own calls.
Reported by Josh Nutter
Presence & Recognition
iQor employee Jonathan Shroyer was selected as one of the best in class leaders for Atonom AICX best AI Outsourcing Leaders.
Reported by Jonathan Shroyer
Presence & Recognition
iQor will present a keynote at Game Publishing, Marketing & Community in London on Sept. 8, 2026, titled Your Player Doesn’t Know Your Org Chart: Why Connected Player Intelligence Is the Next Operating Model for Gaming.
Reported by Jonathan Shroyer