Journey

About Journey

The future of luxury hospitality isn’t just about selling rooms: it’s about retailing experiences. Journey partners with hotel owners and operators to turn every guest interaction into a personalised, profitable opportunity, delivering Return on Experience. Our Hospitality Performance Platform helps luxury hotels monetise every moment, transforming each touchpoint into a revenue opportunity. It includes: -The world’s first all-in-one hotel ecommerce platform, allowing guests to book rooms, spa, dining and retail products in a single basket. - Our experience management system (formerly Premier Software) unifies activities and facilities, including spa treatments, golf, bike hire, EV charging, and more, into one central system. - Gifted, the UK’s leading hotel gift voucher platform. Journey also provides high-performing websites and digital marketing services that elevate online presence and drive commercial results. Founded in 2012, our team of around 150 hospitality and ecommerce specialists is helping shape the future of hotel retail. A Certified Google Premier Partner, Journey supports over 750 luxury hotels worldwide, including Claridge's, Beaverbrook, Calcot Collection, The BoTree and Grantley Hall. Proud to be recognised across the industry: - Best Website - Hotel Marketing Association 2025 - Best Luxury Hotel & Property Booking Platform - SME News, UK Enterprise Awards 2025 - Exceptional Customer Satisfaction – Business Awards: Information Technology 2024 - Best Hotel Technology Product (100+ employees) – Boutique Hotelier Awards 2023 - Innovation in Tech – Business Awards: Travel 2023 - Innovation Award – GloucestershireLive 2023 - Finalist – Best Hotel Booking Solutions Provider, World Travel Tech Awards 2023 See what’s new on the Journey blog: journey.travel/insights