Company intelligence
KRISTI FALTORUSSO
Helping businesses build their customer revenue engine.
About KRISTI FALTORUSSO
I help B2B SaaS companies build modern Customer Success that drives retention, expansion, and real business impact. I work with founders, executives, and CS leaders at moments of growth, scale, or change to design Customer Success strategies that are clear, measurable, and aligned to revenue. My work spans: • Customer Success strategy & operating models • Retention, renewal, and expansion motions • CS org design, capacity planning, and metrics • Executive alignment and CS credibility • CS audits, transformations, and team enablement • Leadership coaching and workshops I bring 14+ years of hands-on experience building and leading Customer Success teams in B2B SaaS, including serving as Chief Customer Officer at ClientSuccess. I’m an operator, not a career consultant. I’ve built teams from scratch, fixed broken onboarding and renewal models, and aligned CS, Sales, and Product when it mattered most. My focus is simple: help companies move Customer Success from reactive to strategic and from activity to impact.
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Signals from KRISTI FALTORUSSO
2 published signals