Liebman Leisure Group

About Liebman Leisure Group

Liebman Leisure Group helps attractions operationalize and continuously improve the guest experience through systems focused on hospitality, recovery, communication, feedback, spending, and loyalty. Through the GXOS (Guest Experience Operating System) framework, Liebman Leisure Group partners with theme parks, zoos, aquariums, museums, family entertainment centers, and other hospitality-driven organizations to transform guest experience standards into sustainable operational behaviors. The company’s work focuses on onboarding, on-the-job training, leadership reinforcement, service recovery, recognition, and long-term guest loyalty. Rather than relying on one-time training initiatives, GXOS is designed to help organizations build consistent hospitality systems that evolve over time and become embedded into daily operations.