Marlin Communications

About Marlin Communications

Marlin Communications is a UK-based, single-source provider of business communications technology solutions that helps organisations improve customer experiences and optimise how staff collaborate internally. We design, deliver and support cloud telephony, contact centre and video-enabled workplaces that improve client service, reduce operational friction and give IT leaders a reliable, secure foundation for growth. Founded in 1998, Marlin Communications is certified to ISO 27001, reflecting our commitment to data security and robust supplier governance. Follow #MarlinComms Cloud Telephony & Teams Phone We plan and deliver migrations from legacy phone systems to cloud telephony solutions (e.g. Microsoft Teams Phone and Zoom Phone), including number porting, call flows, compliant call recording and survivability options - all engineered for the specific demands of modern businesses. Contact Centre & AI From first-line switchboard to specialist teams, we implement modern, omnichannel contact centres (voice, chat, email and SMS) with intelligent routing, quality management and analytics. We partner with leading platforms - including Zoom, 8x8, GoTo and AudioCodes—to introduce AI assistants and knowledge tools that accelerate response times while protecting the human touch. Video Collaboration & AV for the Digital Workplace Design, build and support for meeting rooms, divisible spaces and hybrid hearing environments. We standardise room experiences, integrate booking and signage, and ensure every space “just works”. Connectivity & Mobile Business-grade connectivity, SIP and business mobile solutions that keep voice and video resilient, secure and performant - backed by proactive monitoring and UK-based support. Security & Compliance We design & operate communications platforms with security built in. From Teams/Zoom Phone and contact centres to SIP and session border controllers, with end-to-end encryption, conditional access and MFA, role-based administration.