Company intelligence
NovelVox
Connectivity moves data. We control execution.
About NovelVox
NovelVox is the execution layer for regulated CX. NovelVox operates between systems of engagement and systems of record, controlling what gets executed during live customer interactions. By enforcing predefined policies across systems, NovelVox helps organizations maintain compliance, auditability, and operational consistency while enabling human agents, self-service, and AI to operate within governed workflows. Purpose-built for regulated CX, NovelVox enables organizations across healthcare, banking, credit unions, and beyond — where compliance, auditability, governance, and operational consistency are non-negotiable. For more than 17 years, NovelVox has helped enterprises close execution gaps across customer interactions. Today, with 250+ enterprise customers, more than 1,000 deployments across 20+ countries, and CMMI Level 3 certification, NovelVox helps organizations execute customer workflows consistently, compliantly, and at scale. Not just connected interactions. Executed interactions.
Verified activity
Signals from NovelVox
3 published signals
Research & Knowledge
NovelVox published a blog article breaking down where elder fraud can be stopped and why verification alone isn't enough, citing the FBI IC3 2025 Elder Fraud Report.
Reported by NovelVox
Products & Services
NovelVox introduced Agent Accelerator, a unified desktop workspace that combines DMS, CRM, inventory, warranty, financing, and scheduling into one platform for dealership workflows.
Reported by NovelVox
Products & Services
NovelVox connects Zoom Contact Center with 100+ third-party applications to create a governed execution layer for AI, IVR, IVA, and agents.
Reported by NovelVox