Company intelligence
Observe.AI
AI Agents for customer experience.
About Observe.AI
Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI works with global brands, like DoorDash, Transcarent, Affordable Care, Signify Health, and Verida, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction.
Verified activity
Signals from Observe.AI
18 published signals
Products & Services
Observe.AI is launching Observe.AI Performance Agents, part of AI Agents for Operations, to identify frontline behaviors impacting business KPIs and provide evidence-backed coaching plans.
Reported by Observe.AI
Customers & Market
Observe.AI is expanding AI Agents into chat, proactive outbound calls, and new markets for Simple Online Healthcare.
Reported by Observe.AI
Products & Services
Observe.AI launched Performance Agents to connect coaching to outcomes and track performance for contact center supervisors.
Reported by Chrissy C.
Presence & Recognition
Observe.AI is heading to Scottsdale for the CMP CCW Executive Exchange Healthcare event from September 14 to 16.
Reported by Chrissy C.
Presence & Recognition
Observe.AI is attending the CMP CCW Executive Exchange Healthcare in Scottsdale from September 14 to 16 to connect with healthcare leaders reimagining member services, care navigation, and patient engagement when purpose-built AI does the heavy lifting.
Reported by Observe.AI
Presence & Recognition
Observe.AI is heading to Scottsdale for the CMP CCW Executive Exchange Healthcare event in the Solution Provider Lounge on Sept 14–16.
Reported by Rebecca B.
Presence & Recognition
Observe.AI was named High Performer in the Agentic AI category for Fall 2026 G2 badges.
Reported by Observe.AI
Presence & Recognition
Observe.AI was named High Performer in the AI Agents for Business Operations category for Fall 2026 G2 badges.
Reported by Observe.AI
Presence & Recognition
Observe.AI was named High Performer in the AI Agents category for Fall 2026 G2 badges.
Reported by Observe.AI
Presence & Recognition
Observe.AI was named Leader in the Conversation Intelligence category for Fall 2026 G2 badges.
Reported by Observe.AI
Legal & Regulatory
Observe.AI achieved ISV Accreditation with Five9
Reported by Dhiraj Bansal
Legal & Regulatory
Observe.AI achieved ISV Accreditation with Five9.
Reported by Joanna Swartwood
Presence & Recognition
Observe.AI earned 15 new G2 badges for Fall 2026 for its Agentic AI, AI Agents, AI Agents for Business Operations, and Conversation Intelligence recognitions.
Reported by Chrissy C.
Legal & Regulatory
Observe.AI achieved ISV Accreditation with Five9
Reported by Observe.AI
Legal & Regulatory
Observe.AI achieved ISV Accreditation with Five9.
Reported by Rebecca B.
Legal & Regulatory
Observe.AI achieved ISV Accreditation with Five9
Reported by Chrissy C.
Presence & Recognition
Observe.AI CEO Swapnil Jain breaks down measurable outcomes for customers across healthcare, insurance, and financial services in a clip from Tech Impact.
Reported by Observe.AI
Research & Knowledge
Observe.AI developed three detectors — a beep listener, a keyphrase matcher, and an LLM reading the conversation live — to screen outbound calls and coordinate agent actions.
Reported by Observe.AI