Company intelligence
parcelLab
We bring customers and brands closer together 📦
About parcelLab
parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 1000 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post- purchase experience across 175 countries and track shipping data from more than 450 carriers worldwide.
Verified activity
Signals from parcelLab
12 published signals
Research & Knowledge
parcelLab ordered from 250 of the biggest US retailers to surface best practices like store credit and cash refunds for retail test orders.
Reported by Julian Krenge
Presence & Recognition
parcelLab hosted its first US Customer Festival in Minneapolis, featuring a customer experience, hands-on sessions, and a State Fair.
Reported by parcelLab
Presence & Recognition
parcelLab will be attending the NRF 26 Retail Big Show Europe in Paris from 15 to 17 September 2026.
Reported by Neil Behan
Presence & Recognition
parcelLab is joining FedEx for a bonus session of New Routes to Revenue After Delivery on September 9 to explore post-purchase strategies.
Reported by parcelLab
Research & Knowledge
parcelLab published findings from a US fashion study assessing 250 brands, revealing that 55% offer only a standard refund after returns are handed over.
Reported by parcelLab
Customers & Market
parcelLab is running real orders through 150 of the UK's biggest fashion retailers, surfacing best practices like the one described.
Reported by Angus Knights
Presence & Recognition
parcelLab hosted a Customer Festival at the Minnesota State Fair for its customers.
Reported by Zara K.
Presence & Recognition
parcelLab hosted the Customer Festival in Minneapolis.
Reported by Sabrina Luedtke
Research & Knowledge
parcelLab is placing real test orders across US retailers to see which post-purchase features actually show up in practice.
Reported by Julian Krenge
Research & Knowledge
parcelLab published a US Fashion Unboxed report analyzing what top fashion brands get wrong after checkout.
Reported by parcelLab
Presence & Recognition
parcelLab officially began the first US Customer Festival in Minnesota.
Reported by parcelLab
Products & Services
parcelLab runs the Farfetch platform for SMS delivery and app push notifications.
Reported by Angus Knights