Company intelligence
Quantanite
Welcome to next-generation outsourced digital services for customer and business operations
About Quantanite
We believe customers and employees should be looked after, and every interaction is an opportunity for a conversation and to learn more about them. The value of human touch is irreplaceable, so MöBIUS, our Conversational Gen AI chatbot, can fully automate or play a supporting role across end-to-end customer journeys. Whether you prefer the tradition of human-centric services, the efficiency of fully autonomous solutions, or a seamlessly blended approach, we’ve got you covered. When the human touch is needed, MöBIUS enhances our agents’ performance and amplifies their empathy. With productivity gains and automation, we save time for the human conversations that matter. Over the past decade, we’ve supported businesses by successfully applying our people and expertise to their diverse range of industries and use cases. Delivering simplified operations and improved customer experiences that allow our customers to focus their time on the things that matter to them. Our expertise stems from an in-depth understanding of customer needs, technology, markets, and constantly adapt to help our customers navigate difficult challenges. To learn more visit us at www.quantanite.com.
Verified activity
Signals from Quantanite
5 published signals
Research & Knowledge
Quantanite used QiQ to analyze voice interactions at scale to identify what was driving longer conversations and where handling time could be reduced.
Reported by Quantanite
Research & Knowledge
Quantanite commissioned an analysis for a global DTC consumer retail brand with hundreds of millions of dollars in annual revenue, revealing that 33% of nearly 2,500 calls failed to purchase.
Reported by Quantanite
Research & Knowledge
Quantanite conducted an analysis on a leading retail brand showing nearly 2,500 customer calls received, 697 of which were customers trying to purchase but failing.
Reported by Quantanite
Research & Knowledge
Quantanite uses customer feedback from public sources and AI agents in the contact center to build a truer picture of brand perception.
Reported by Atreya Chaganty
Research & Knowledge
Quantanite uses QiQ to analyze customer conversations at scale to identify operational issues driving unnecessary contacts, transfers, and abandonment.
Reported by Quantanite