Company intelligence
ReflexAI
Simulations and quality assurance for critical conversations
About ReflexAI
ReflexAI is the conversation performance platform for high-stakes work. We help organizations practice, measure, and improve the conversations that carry real consequences: a crisis counselor picking up a call, a leasing agent qualifying a resident, a loan officer walking someone through their options, an enrollment specialist helping someone access coverage or care. Two products work together to make that possible, and they're built to be used as one system rather than two separate tools. Prepare gives frontline teams a place to practice before they're live. AI-powered simulations adapt to how a rep responds, tailored to an organization's own protocols and tone. Most teams build a new scenario in minutes, not weeks, and keep it current as the work changes. Video-based simulations let reps practice reading body language and expression alongside tone and word choice. Assure brings that same rigor to live conversations, scoring every call instead of a small sample and surfacing the trends and coaching needs a manual review would miss. QA teams turn what they find directly into new practice in Prepare, so the same issue stops showing up review after review. Coaching plans built from that performance data are rolling out this year. ReflexAI is SOC 2, HIPAA, and HITRUST certified, built for organizations in crisis and behavioral health, healthcare, financial services, consumer lending, multifamily leasing, tax relief, and insurance and education enrollment, where getting a hard conversation right matters more than almost anything else in the business. ReflexAI's approach has been recognized by Fast Company's World Changing Ideas Awards and named to TIME's 100 Best Inventions.
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Signals from ReflexAI
14 published signals
Presence & Recognition
ReflexAI asked organizations behind the 988Day theme what keeps them showing up.
Reported by ReflexAI
Presence & Recognition
ReflexAI launched the 988 mental health service, which is free, confidential, and available 24/7 by phone, text, and chat.
Reported by Sam Dorison
Presence & Recognition
ReflexAI featured Megan Cutter and Lucane LaFortune on September 16th to discuss how RAINN redesigned their program to focus on skills and outcomes.
Reported by Sam Dorison
People
ReflexAI is currently looking for an Operations Associate to join the team in San Diego.
Reported by John Callery-Coyne
People
ReflexAI is currently looking for a Senior Product Manager to join the team in San Diego.
Reported by John Callery-Coyne
People
ReflexAI is currently looking for a Senior Product Designer to join the team in San Diego.
Reported by John Callery-Coyne
People
ReflexAI is currently looking for a Senior Platform Engineer to join the team in San Diego.
Reported by John Callery-Coyne
People
ReflexAI has several open roles across the U.S. and around the world available on its careers page.
Reported by John Callery-Coyne
Presence & Recognition
ReflexAI landed 8 badges across multiple categories in Contact Center Quality Assurance and Sales Coaching reflecting our technology and customer service.
Reported by Sam Dorison
Presence & Recognition
ReflexAI has been onboarding more new customers than ever before and received more rave reviews in the past quarter than in our entire history.
Reported by Sam Dorison
Customers & Market
ReflexAI received more rave reviews in the past quarter than in our entire history.
Reported by Sam Dorison
Presence & Recognition
ReflexAI mentions that RAINN rebuilt their program around simulation-based practice to prepare people for the hardest conversations.
Reported by ReflexAI
Research & Knowledge
ReflexAI simulations for training at ReflexAI helped RAINN reduce its debrief time per trainee from about 45 minutes to about 30 minutes.
Reported by John Callery-Coyne
Research & Knowledge
ReflexAI asked a QA director about the percentage of calls reviewed, finding that about 1% of calls get reviewed.
Reported by Mitch Miller