Service by the Boxes

About Service by the Boxes

If your dealership's service department isn’t driving profitability, market share, and customer retention — it’s not performing. And it’s time to fix that. John Dowling is a nationally recognized expert in product support with over 25 years of real-world experience helping equipment dealerships turn underperforming service operations into profit powerhouses. He’s not just another consultant — he’s a former Director of Product Support, a Marine Corps veteran, and the author of Service by the Boxes, a 5-star rated book on Amazon and ranked #5 on BookAuthority.com’s list of the New Heavy Equipment Books Defining 2025. John has trained and coached service managers, parts managers, dealer principals, and product support teams across North America. He’s been invited to speak at the industry's top organizations, including: • AED (Associated Equipment Distributors) • AEMP (Association of Equipment Management Professionals) • IEDA (Independent Equipment Dealers Association) His thought leadership has also been published in AED Magazine, IEDA’s official publication, and Equipment World— reaching thousands of industry professionals hungry for real answers and actionable insight. John doesn’t deal in theory. He works shoulder-to-shoulder with dealers to implement practical, proven strategies that increase absorption, reduce aged work orders, improve recovery rates, and unlock growth. If your product support team isn’t consistently generating profit — or if your service department feels more like a cost center than a competitive advantage — it’s time to talk to John. He’s the guy who gets results.