Company intelligence
Sigma Connected Group
Multi-award winning outsourcer of bespoke customer contact and call centre services | 24/7 | We are different
About Sigma Connected Group
We are Sigma Connected, we are different. Different is thousands of independent thinkers, connected and working together. Different is flexible, scalable, smart. Different listens so different learns; that’s why different understands. Different says ‘can do’ and then it does. Different is never settling for ‘good’ as good enough. Different is brave. Different is kind. Different is better. We are not just another business process outsourcing provider. We are a people company, built on the power of human connections. Whether that’s with our employees, our clients, our clients’ customers or our wider communities, to us every connection is important. Because better connections mean better outcomes for all. Keep up to date with Sigma Connected - sign up to our newsletter today: www.sigmaconnected.com/newsletter
Verified activity
Signals from Sigma Connected Group
3 published signals
Research & Knowledge
Sigma Connected Group published a blog by Richard Furlong, Director of Operational Delivery, exploring how organisations can reduce contact centre demand by understanding what's driving it.
Reported by Sigma Connected Group
Customers & Market
Sigma Connected Group working with Oakbrook achieved inbound plan rates of 143% of target, outbound of 131%, and a 44% reduction in outbound missed opportunities during the world-class collections initiative.
Reported by Sigma Connected Group
Customers & Market
Sigma Connected Group achieved 44% fewer missed opportunities and stronger customer outcomes in financial services collections outsourcing activities in Cape Town.
Reported by Liam Bowmaker-Wood