Company intelligence
SuccessKPI
Insight, Context, Action! Your workbench for driving better CX across all your workforce engagement motions.
About SuccessKPI
SuccessKPI is a revolutionary on-demand insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. We leverage artificial intelligence and automation to unify data from the multi-channel customer experience journey and integrate seamlessly with popular CCaaS solutions, including Amazon, Genesys, Twilio, UJet, LiveVox, and Talkdesk. SuccessKPI is trusted by some of the world's largest government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America. Learn more at www.successkpi.com.
Verified activity
Signals from SuccessKPI
6 published signals
Research & Knowledge
SuccessKPI published an analysis finding that 31% of service leaders have cut agent roles or plan to, but only about 20% actually have, and Gartner expects half of the planned cuts to be abandoned by 2027.
Reported by SuccessKPI
Presence & Recognition
SuccessKPI participated in CRIC Chile 2026, represented by Roberto Mauricio Diaz and Dennis Medeiros, who joined the Solutions Panel to share insights on AI-driven contact center analytics.
Reported by SuccessKPI
Products & Services
SuccessKPI announced three AI capabilities in its Quality Management suite, including Agentic Co-Pilot, Interaction Selection, and Evaluation Scoring.
Reported by SuccessKPI
Research & Knowledge
SuccessKPI released a body of research along with the team at CMSWire on market trends regarding enterprise contact centers and AI execution.
Reported by Amy Abascal
Research & Knowledge
SuccessKPI and CMSWire built a new research report titled Benchmarking the 2026 State of Contact Center Maturity, which surveyed 400 leaders across the US, UK and Ireland, and APAC.
Reported by SuccessKPI
Presence & Recognition
SuccessKPI was named a Top 5 Leader in workforce management and workforce engagement management in CRM Magazine's 2026 Industry Leader Awards alongside Assembled, Genesys, NiCE, and Verint.
Reported by SuccessKPI