Company intelligence
Sum Vivas Ltd
Digital Employees that increase engagement, improve service and capture real-time insight, across every channel.
About Sum Vivas Ltd
Sum Vivas builds Digital Employees, AI-powered Digital Humans that work alongside your teams to engage customers, answer questions and capture real-time insight. Our Digital Employees help organisations improve customer engagement, reduce pressure on teams and gain clearer visibility into what customers are asking, needing and struggling with. They can operate across web, social, voice and physical locations, using approved knowledge and defined escalation routes to support safe, measurable deployment. Proven capability • 2,000+ simultaneous conversations • Under 5 second responses • Live in as little as 4 weeks Trusted by • Liverpool City Region Combined Authority • Liverpool ONE • Liverpool Football Club • The Webinar Vet • The Animates • Many More Sum Vivas Digital Employees do not just answer questions. They improve engagement, support service teams and generate real-time insight. Book a meeting to explore where Digital Employees could fit in your workforce strategy.
Verified activity
Signals from Sum Vivas Ltd
8 published signals
Customers & Market
Sum Vivas Ltd saved 870 customer service hours.
Reported by Sum Vivas Ltd
Customers & Market
Sum Vivas Ltd responded to 12,358 messages across the web, Facebook and Instagram.
Reported by Sum Vivas Ltd
Customers & Market
Sum Vivas Ltd noticed 58% of the conversions occurred out of office hours.
Reported by Sum Vivas Ltd
Customers & Market
Sum Vivas Ltd had 88% accuracy of information.
Reported by Sum Vivas Ltd
Customers & Market
Sum Vivas Ltd achieved an equivalent human cost of £29,104.
Reported by Sum Vivas Ltd
Customers & Market
Sum Vivas Ltd achieved 94% customer satisfaction.
Reported by Sum Vivas Ltd
Products & Services
Sum Vivas Ltd launched FanAssist, a state-of-the-art service offering live event attendees instant and accurate answers 24 hours a day, 7 days a week across the web via Social Media, WhatsApp, and Email.
Reported by Sum Vivas Ltd
Products & Services
Sum Vivas Ltd created FanAssist to give customers instant, accurate answers 24/7 across channels and languages.
Reported by Denise Harris