Company intelligence
Talkdesk
Customer Experience. Automated.
About Talkdesk
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that scales across service, sales, and support. At the core of CXA is the Talkdesk Data Cloud, which unifies structured and unstructured data—from CRMs, tickets, transcripts, and notes—into real-time, contextual knowledge. This enables AI agents to act with precision, resolve complex issues, and improve over time. CXA supports both cross-industry workflows and vertical-specific use cases in healthcare, financial services, retail, utilities, travel, and government. With a modular design, prebuilt agents, and a continuous automation cycle—Discover, Build, Orchestrate, Measure—Talkdesk delivers rapid time-to-value and long-term impact. Enterprises can modernize operations, reduce cost-to-serve, and drive sustainable growth—without needing a full rip-and-replace. Trusted by global brands, Talkdesk is transforming how the world delivers customer experience.
Verified activity
Signals from Talkdesk
19 published signals
Research & Knowledge
Talkdesk published a report detailing 17 pages of an Excel spreadsheet containing 509 adjudicated IT contracts, including winners, open and closed buyers, contract values, procedures, and a list of 136 winning companies.
Reported by Carlos Brotas
Presence & Recognition
Talkdesk CXA was named a finalist for the 2026 TechForward Awards by SiliconANGLE and theCUBE.
Reported by Paul Handyside
Presence & Recognition
Talkdesk is running a live automation lab at booth 420 at America's Credit Unions Conference in Las Vegas.
Reported by Paul Handyside
Partnerships
Talkdesk is officially partnering with Hyundai Motor Company to modernize their global customer service
Reported by Paul Handyside
Technology & Infrastructure
Talkdesk Autopilot was deployed by Memorial Healthcare System to resolve 67% of scheduling calls without human intervention, resulting in average hold times under five minutes and happier patients.
Reported by Matt Vertrees
Products & Services
Talkdesk is replacing legacy systems with autonomous AI and automation tools to speed up support across the entire vehicle ownership lifecycle.
Reported by Matt Vertrees
People
Talkdesk welcomed Pradeep Vhanshetti to the Partner Solutions Engineering team as a Senior Partner Solutions Engineer supporting the Americas partner ecosystem.
Reported by Ashwin Rana
Products & Services
Talkdesk replaced first-generation point-solution AI investments with enterprise-scale solutions for two Top 20 health systems to expand use cases and accelerate their roadmap.
Reported by Nicole Rogers
Products & Services
Talkdesk for Financial Centers extends customer experience automation to the branch lobby to help institutions convert branch visits into data-driven advisory opportunities with real-time autonomous recommendations.
Reported by Matthew Metzger
Products & Services
Talkdesk Agent Builder is built to solve the problem of AI agents not fully understanding customer experience gaps and trust breaks.
Reported by Pedro Andrade
Products & Services
Talkdesk is speaking to capabilities that customers can enable with the new enhanced integration between Talkdesk and Hubspot
Reported by Stuart Horne
Presence & Recognition
Talkdesk was recognized with a 2026 TrustRadius Tech Cares Award
Reported by Shauna Geraghty, Psy.D.
Presence & Recognition
Talkdesk secured leader rankings across multiple categories in the Fall 2026 G2 Reports.
Reported by Andre Tweed, MBA
Research & Knowledge
Talkdesk shared more on the State of Agentic Automation in CX report in an interview with Technology Reseller News.
Reported by Pedro Andrade
Presence & Recognition
Talkdesk CXA was named a finalist for the 2026 TechForward Awards
Reported by Andre Tweed, MBA
Presence & Recognition
Talkdesk was named a leader in CX and AI for the Fall 2026 Reports by G2.
Reported by Matthew Metzger
People
Talkdesk's People Insights, Systems & AI (PISA) team is led by Taylor Barr, PhD.
Reported by Shauna Geraghty, Psy.D.
Presence & Recognition
Talkdesk secured leader rankings across multiple categories in the Fall 2026 G2 Reports.
Reported by Brady Boeddeker
Presence & Recognition
Talkdesk CXA was named a finalist for the 2026 TechForward Awards by SiliconANGLE and theCUBE.
Reported by Matt Vertrees