Company intelligence
TELUS Digital
About TELUS Digital
TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX™ is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds. Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work.
Verified activity
Signals from TELUS Digital
19 published signals
Products & Services
TELUS Digital built a five-part reasoning framework for content moderation that expert safety analysts applied to every review.
Reported by Kory Laszewski
Presence & Recognition
TELUS Digital is presenting a session at Dreamforce on September 15, 2026, titled Turn your contact center into a revenue engine with AI, featuring Abby Spahich and John Robb.
Reported by Eric Satterthwaite
Presence & Recognition
TELUS Digital is hosting its Dreamforce presence at the Moscone Center in San Francisco from September 15 to 17, 2026, with a space at Hotel Zetta for the first two days, and three industry insight sessions led by Julia Taylor, Abby Spahich, Brendan Nolan, and Hourly.
Reported by Kory Laszewski
Presence & Recognition
TELUS Digital is attending the Dreamforce conference on Tuesday, September 15, 2026, at Hotel Zetta, Demo Room, featuring an independent look at contact center costs and turnover, a framework for evaluating CCaaS platforms, a breakdown of Agentforce Contact Center vs. Agentforce Voice, a persona-based demo, and an inside look at TELUS Digital's approach to unified CRM + CCaaS data, AI built for agents and customers, and support across voice, WhatsApp, SMS, and more.
Reported by Abby Spahich
Products & Services
TELUS Digital rethought product delivery, managed services, cybersecurity, BPO services, application management and evolution to give clients better visibility, lower risk, faster results, and economic benefits.
Reported by Marcus Gates
Research & Knowledge
TELUS Digital conducted a 2026 survey of 815 enterprise CX leaders finding that AI-assisted agents already lead in six of seven CX functions.
Reported by Parshant Dhiman
Presence & Recognition
TELUS Digital published a podcast episode with Salesforce discussing the tension between agentic AI moving the contact center from a cost center conversation to a revenue and engagement conversation.
Reported by Kory Laszewski
Presence & Recognition
TELUS Digital participated in the Xperience26 event with James G. and Dean Shaw discussing their partnership with Genesys.
Reported by Brianne Heisel
Presence & Recognition
TELUS Digital will be attending Dreamforce at Hotel Zetta from September 15 to 16.
Reported by Eric Satterthwaite
Products & Services
TELUS Digital shortened its project discovery cycle from six to eight weeks to two weeks.
Reported by Alex Shafran
Customers & Market
TELUS Digital built a fast-growing Zendesk CX AI practice to help teams scale support, drive resolution, and operationalize an AI-first model.
Reported by Douglas Tavolacci
Presence & Recognition
TELUS Digital Central America was recognized for its innovative approach to attract talent by giving the right expectation to candidates.
Reported by Pamela Rodas (She/Her)
Presence & Recognition
TELUS Digital will be set up at Hotel Zetta on September 15 and 16 for the Dreamforce conference.
Reported by Gopi Ramineni
Presence & Recognition
TELUS Digital celebrated a day with support from boss Andrea Clayton
Reported by Pamela Rodas (She/Her)
People
TELUS Digital has sourced, attracted, and hired over 50,000 top talent for its global teams across 50+ countries.
Reported by Andrea Clayton
Presence & Recognition
TELUS Digital was named AI Pioneer by LinkedIn regarding technology for recruitment processes this year.
Reported by Pamela Rodas (She/Her)
Presence & Recognition
TELUS Digital is heading to Braze Forge at the end of the month to discuss lifecycle marketing, AI, and new features.
Reported by Eric Anders
Research & Knowledge
TELUS Digital conducted its 2026 global customer experience survey, finding that concierge and VIP service remains almost entirely reliant on people, while other tiers blend in AI.
Reported by Kory Laszewski
People
TELUS Digital appointed Mark Gozzo to a new role as Client Strategy lead following five years on the team.
Reported by Mark Gozzo