Neto

About Neto

Answering is a feature. Engagement is the business. Law firms lose twice. New cases go to whoever responds first: 78%, per industry research. And signed clients who hear nothing for a month start reading other firms' billboards. Both are the same problem: nobody is on the phones, at 2 AM or at 2 PM. Neto is the front office that never sleeps: voice AI agents built on your firm's own playbook, supervised and tuned by our team, covering the whole client lifecycle: Receptionist: answers 24/7 across voice, text, webchat, and email. No voicemail, no missed lead. Intake Specialist: qualifies to your criteria and signs the retainer inside the same conversation. Chase: works new leads the moment they land and re-engages the ones that went quiet. Client Check-In: keeps active clients informed for the life of the matter, so status calls never pile up. Everything lands in Lead Docket, Filevine, Clio, or your existing system with the recording, transcript, and every field mapped. Nothing about your process changes; the work arrives finished. This is a managed service, not a login. We build on your criteria, listen to the calls, and tune continuously. At launch, nothing widens until you've reviewed the transcripts and approved it. The numbers, plainly: 100% answer rate. 98%+ of calls handled or routed correctly. Fewer than 5% of callers ask for a human; when they do, the call transfers to your on-call staff with context attached. 200+ firms, personal injury to immigration to criminal defense, run their front office on Neto. Month to month, live in 14 days. Claims Specialist, Records Clerk, and Discovery Assistant are in development: the same standard, deeper into the matter. neto.ci