UniqueGreet

About UniqueGreet

Every customer base is full of revenue that never gets captured. The review that never gets written - fewer than 1 in 100 customers leave one unprompted (in hotels, as low as 1 in 300). The upgrade nobody offered. The customer who loved the experience, then rebooked through a middleman - or not at all. It's not a service problem. It's a communication problem: emails get under 5% open rates, review requests convert at ~2%, QR codes get walked past, and no team has time to personally call every customer. UniqueGreet fixes that. We automatically send every customer a personalised, human-sounding voice note - their name, their visit, their language - at the moments that matter: before arrival, during the experience, and after they leave. Powered by HumanSense, our engine trained on 1m+ real messages, so it never sounds automated. The results across live deployments: → 80%+ open rates (vs ~5% for email) → 2-5x more Google reviews → ~3.5x more upsells: upgrades, F&B, spa, late checkouts → Negative feedback caught privately, before it becomes a public review → 22% of the reviews we generate come from people who had never reviewed anywhere before All automatic. Zero extra work for your team. No new software to learn. Live in days, not months. Trusted by teams at some of the world's largest hotel brands - Hilton, Marriott, IHG, Accor, Wyndham properties - plus real estate, healthcare and retail operators. One platform, four revenue levers: Reputation. Opportunity. Loyalty. Certainty. The revenue is already in your building. We help you capture it.