Company intelligence
Verint
The CX Automation Company
About Verint
Verint helps you deliver AI outcomes now to solve your most pressing CX automation challenges in the contact center and beyond. With data and AI at the core, you can go well beyond incremental benefits to dramatically lower costs and elevate CX. See outcomes in weeks, not months or years. To learn more, visit: www.verint.com
Verified activity
Signals from Verint
12 published signals
Presence & Recognition
Verint participated in the Genesys Xperience 2026 event, showcasing AVAs built live on the floor through spec-driven development and hearing feedback on Genesys Cloud Navigator capabilities.
Reported by Brian Yang
Research & Knowledge
Verint published a new blog highlighting 5 key reasons AI workforce management is becoming essential, including improving forecasting accuracy, intraday decision-making, long-term capacity planning, and employee retention.
Reported by Michelle Porter
Customers & Market
Verint achieved an NPS lift estimated at roughly $28 million in annual value through real-time coaching for agents.
Reported by Michelle Porter
Presence & Recognition
Verint Agent Factory was named to The 2026 A.I. Awards shortlist for Most Advanced AI Environment, Best Use of AI in Customer Service, and Best AI-driven Automation Solution.
Reported by Michelle Porter
Research & Knowledge
Verint published an analysis exploring hybrid workforce orchestration as a critical part of the next phase of hashtag #CXAutomation and how Verint Agent Factory addresses the challenge.
Reported by Michelle Porter
Research & Knowledge
Verint conducted the AI Reality Gap assessment benchmarking contact centers against 602 organizations to identify gaps and point to a Master Class session to close them.
Reported by Michelle Porter
Presence & Recognition
Verint received critics choice reviews including Transformative, Sharp GTM thinking, Innovative, and A stand-out operator.
Reported by Belinda Matthews
People
Verint closed the summer story of Belinda Matthews, who led the EMEA marketing team.
Reported by Belinda Matthews
Strategy & Corporate Development
Verint achieved record ratings, pipeline growth, closed won growth, increased average opportunity value by 45%, and tripling the number of direct marketing BIG deals signed.
Reported by Belinda Matthews
Sales & Marketing
Verint achieved 9 fold increases in partner and existing account business through the creation of water cooler occasions.
Reported by Belinda Matthews
Presence & Recognition
Verint is hosting a Verint Master Class on Oct. 28 featuring a session on how to go beyond checklist scoring into action.
Reported by Michelle Porter
Research & Knowledge
Verint conducted a quick AI Reality Gap Assessment to help identify gaps and opportunities in AI investments.
Reported by Mike Forness