ACES Quality Management published the FAQ covering the SHIELD Debt Collection Rule for NYC DWCP on August 26, 2026.

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation’s most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® software to improve audit throughput and quality while controlling costs, including: -60% of the top 50 independent mortgage lenders; -8 of the top 10 loan servicers; -11 of the top 30 retail banks; and -3 of the top 5 credit unions in the United States. Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.