ACF Technologies introduced Q-Flow to bring appointment scheduling, check-in, mobile access, student communications, feedback, reporting, and capacity management together across eight campuses.
Published
Signal category
Products & Services
Quote
“For one college, it meant bringing appointment scheduling, check-in, mobile access, student communications, feedback, reporting, and capacity management together through Q-Flow.”
— ACF Technologies team
Company
ACF Technologies
Customer Experiences Designed for a Virtual World
- Industry
- IT Services and IT Consulting
- Location
- Asheville, US
- Company size
- 179 employees
Our mission at ACF Technologies is to help you create a better customer experience through queue management, BPM, virtual check-in, appointment scheduling, wayfinding, marketing one to one and machine learning technologies. Developed with your customer’ comfort in mind, our platform takes the pressure off your staff by allowing patients to check-in quickly and easily. Reduced wait times improve the customer experience, while customized metrics improve your operations. Organizations can access real-time insights into customer journeys, and use this information to improve their experience. Customer Experience Management innovations include: Digitally transform the customer experience Take advantage of the new engagement technologies Optimize front and back office processes Learn and respond to consumer behaviors Drive more revenue based on cost reduction and increasing loyalty Increase customer satisfaction Analytics for leaner processes and cost reductions Information and product offerings specific to individual clients
Founded 2003