ALVAO ITSM managed support for 235 stores across five countries and more than 4,000 users from a single headquarters.

ALVAO delivers IT Service Management (ITSM) and IT Asset Management (ITAM) in one AI-powered solution that simplifies ticketing and asset tracking. Natively integrated with Microsoft 365 and Azure, ALVAO enhances workflows with automation, AI-driven incident detection, and 24/7 self-service. Certified to ISO 27001, SOC 2, PinkVERIFY (7 ITSM processes), and supporting compliance with Cyber Essentials, NIS2, and DORA, ALVAO helps organizations strengthen governance, boost IT productivity, and keep services running securely and efficiently. Trusted by enterprises and mid-market organizations worldwide. For more information visit www.alvao.com