Anna, LLC CEO Lisa DeFalco is steering the company into its next chapter by integrating proprietary evaluation methods with AI technology to transform Anna LLC into an industry-leading CX technology firm.

Your Agents Are Your Brand. We Make Them Unstoppable. Every customer interaction is a moment of truth. ANNA ensures your team wins that moment — every single time. The Contact Center Doesn't Need Another Dashboard. It Needs a Breakthrough. While everyone else is automating humans out of the equation, ANNA is doubling down on what makes customer experience actually work — the people delivering it. We sit above the stack. Above your CCaaS. Above your CRM. Above the noise. ANNA is the intelligence layer that sees what no platform can: the human dynamics inside every conversation. What that means for your business: -QA that doesn't just score — it transforms -Coaching that drives real behavior change, not checkbox compliance -Real-time assist that empowers agents in the moment that matters -Analytics that tell you WHY your customers stay or leave We're not here to replace your agents. We're here to make them the reason customers never leave. ANNA serves contact center leaders who refuse to accept that "good enough" is good enough. From frontline agents to the C-suite, we deliver the insights that turn your biggest cost center into your greatest competitive weapon. Built for the humans in the loop. Priced for the real world.