Appsvio 's ITSM Apps Lead Kate Pawlak will present a session titled Breaking the Ticket Ping-Pong: AI and Self-Service as Two Levers for Faster Resolution at ACE Helsinki on September 30.

Appsvio builds apps for Jira Cloud and Jira Service Management on the Atlassian Marketplace. We are an Atlassian Gold Marketplace Partner and the 2023 Atlassian Partner of the Year for ITSM App Solutions. We started from a simple observation: Jira teams spend too much time working around their tools instead of working with them. Every app we build starts from a specific friction point — something that slows QA teams down, creates unnecessary steps in a service portal, or makes issue creation harder than it needs to be. Then we fix it. 🧪 Appsvio Test Management (ATM) is the first fully Forge-native test management app for Jira Cloud. QA teams manage test cases, test plans, and execution directly inside Jira, with no data leaving Atlassian infrastructure. ATM supports traceability from requirements through test cases to defects, cross-project testing, and REST API integration. 🛎️ Feature Bundle extends Jira Service Management portals, allowing customers to edit ticket fields, view process steps, and see custom announcements without requiring agent licenses. 📋 Issue Templates Agent standardizes issue creation in Jira with reusable templates for fields, hierarchies, and workflows. Our core apps are built on Atlassian Forge. Customer data stays within Atlassian infrastructure with no data egress. Appsvio is SOC 2 Type 2 certified, GDPR compliant, and supports Atlassian Government Cloud. 🔒 Six years on the Atlassian Marketplace. 2,300+ customers across technology, finance, and regulated industries. We're a small team, which means every piece of feedback lands directly with the people who built the product. Customers include Intel, Nike, BNP Paribas, Shutterstock, Texas Instruments, Paramount Skydance, and Pinnacle. Appsvio is based in Wrocław, Poland.