ATM Group is hiring a new Back Office Customer Service Agent (Non-Technical) in Maastricht, Limburg.

We deliver contact centre outsourcing, retention and sales programmes that optimise for ROI - not headcount. UK, Netherlands & South Africa. Most outsourced contact centre partners measure success in calls handled and cost per minute. We measure it in customer retention, conversion rate, and revenue generated. That difference shapes everything — from how we hire and coach, to how we report and improve. What we do: — Customer service, complaints, service desk and back-office outsourcing — Retention, save and win-back programmes — Outbound sales and lead conversion — Multilingual delivery across voice, email, chat and digital — AI-enabled quality assurance and agent coaching How we work: We follow a repeatable Discover → Decide → Deliver → Improve cycle. Performance doesn't stand still after go-live. Sectors: Telecoms · Utilities · Energy · Financial services · Health · Retail · SaaS Delivering from UK, Netherlands and Cape Town (South Africa). To discuss a programme: contact us at hello@atm.group or visit atm.group Real People. Smarter Technology. Better Outcomes.