BCD Travel modernized global contact center operations by consolidating three on-premises deployments and approximately 250 servers into a single platform supporting 7,000 agents worldwide, projected to reduce annual emissions by 443 metric tons of CO₂.
Published
Signal category
Presence & Recognition
Quote
“This major modernization effort is projected to reduce annual emissions by 443 metric tons of CO₂, while enabling greater scalability and a more consistent customer experience across the globe.”
— BCD Travel team
Company
BCD Travel
Open by design. We create connections that move people and ideas forward.
- Industry
- Software Development
- Location
- Utrecht, NL
- Company size
- 17,123 employees
BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved US$24.4 billion in sales. For more information, visit our website. You can also subscribe to our newsletter for the latest industry insights, thought-leader analysis and top tips to drive your successful travel program. Go to: http://ow.ly/N73i50Mhc9Y
Founded 2006