BDS ITSM platform now runs above 96 percent SLA attainment and 100 percent customer satisfaction, and those same numbers inform hiring and project allocation, not just quarterly reporting.
Published
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Products & Services
Quote
“Our ITSM platform now runs above 96 percent SLA attainment and 100 percent customer satisfaction, and those same numbers now inform hiring and project allocation, not just quarterly reporting.”
— Sunny S.|BDS team
Company
BDS
We provide unparalleled office printing and MFP technologies with impeccable support. We are proud to serve you!
- Industry
- Printing Services
- Location
- Marlborough, US
- Company size
- 260 employees
With offices & support locations in MA, CT, RI, NH, VT, ME, FL and NY, BDS provides unparalleled office printing and copy technology with impeccable support. Our wide array of product and solution offerings improves your business’s bottom line. Custom-tailored solutions that include cost-cutting MPS Service programs, Digital Multi-functional Copying Systems, IT Management, Scanning/Archiving solutions & Document Management Systems create efficiency and save time in the office. Our approach is unmatched in the industry and includes a determined and relentless focus on meeting your needs and improving productivity. We implement the most advanced processes available in the industry today and excel to create a new standard of customer satisfaction. Our employees are highly trained, knowledgeable, innovative and motivated.
Founded 2011