Be My Eyes launched Service Connect, a feature allowing customers to connect with a trained support agent through the Be My Eyes app using a phone camera to troubleshoot and restore connectivity for devices like Wi-Fi routers.
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Publisher name
Public post
Telecom churn can be as high as 50%, according to CustomerGauge. Accessibility barriers are only one part of that picture, but when customers can’t get the support they…
Company
Be My Eyes
Be My Eyes is a free app that connects blind and low-vision people with sighted volunteers, companies and AI assistant.
- Industry
- Software Development
- Location
- San Francisco, US
- Company size
- 201–500 employees
About Be My Eyes
Launched in 2015, Be My Eyes is a globally recognized and award-winning access technology provider for people who are blind or have low-vision. With a worldwide community of nearly 1 million users and 10 million volunteers, Be My Eyes connects blind and low-vision users with sighted volunteers and companies, through live video and AI to tackle the inaccessible parts of everyday life, whether at home or at work; all for free to the end user. Be My Eyes is available in more than 150 countries worldwide and its volunteers speak more than 180 languages.
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Latest activity from Be My Eyes
6 signals
Research & Knowledge
Be My Eyes published a practical guide for disability services offices, accessibility leads, and faculty and IT staff who support them covering accommodations, a repeatable process for delivering them, technology fit, and gaps institutions miss.
Products & Services
Be My Eyes launched the Customer Accessibility Suite to help telecom providers support blind and low-vision customers throughout the service journey.
Legal & Regulatory
Be My Eyes signed the Rebuild Letter, a call to build and support European social platforms that put people first rather than platforms that steal time with addictive algorithms.
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