Be My Eyes published an eBook titled Accessible Telecom Service for Blind and Low-Vision Consumers that outlines how customer experience teams can find visual barriers across the customer journey, design accessible routes through setup, billing, and troubleshooting, improve first-contact resolution, and build accessibility into everyday CX measurement.

Launched in 2015, Be My Eyes is a globally recognized and award-winning access technology provider for people who are blind or have low-vision. With a worldwide community of nearly 1 million users and 10 million volunteers, Be My Eyes connects blind and low-vision users with sighted volunteers and companies, through live video and AI to tackle the inaccessible parts of everyday life, whether at home or at work; all for free to the end user. Be My Eyes is available in more than 150 countries worldwide and its volunteers speak more than 180 languages.