Brightspire Advisory launched a structured maturity screen across six dimensions of IT service and operations, including incident management, change handling, monitoring, knowledge, metrics, and team capacity, taking one conversation and a few days.

Brightspire Advisory is an IT transformation and advisory consultancy founded and led by Maik Bierbass — a senior IT leader with 20+ years of experience across Life Sciences, Retail, Manufacturing, FMCG, and Distribution. The firm exists for one reason: most IT transformation advice stays at arm's length. Frameworks get delivered, slide decks get presented, and then the hard part — actually making it work — gets left to teams who are already stretched. Brightspire does it differently. Every engagement is senior-led, hands-on, and accountable for the outcome. What we do We help organisations work through the IT problems that build up quietly over time: automation that was promised but never landed, vendor contracts nobody's re-read since they were signed, support models that scaled by accident, carve-outs that turned out messier than planned, and service delivery that's drifted from where it needs to be. Work is structured around nine signature programs — each beginning with a fixed-fee diagnostic that sizes the opportunity and defines a clear path forward, before any larger commitment is made. Programs cover: → Automation Savings → Shift Left & Support Efficiency → Vendor & Sourcing Strategy → IT Carve-Out Readiness → Service Recovery → AI-Readiness for IT Operations → M&A IT Integration → Digital Workplace → Distributed-Site IT Operations Who we work with Senior IT leaders, CFOs, and operational executives who need clear thinking and experienced delivery — not another layer of overhead. We also partner with consulting firms who want to bring a specialist IT transformation capability to their own clients. Where we're based Brussels, Belgium. Working across EMEA and beyond. Fluent in German, Dutch/Flemish, English, and French.