Buchanan Technologies CTO Sean Kirby explored why modern ITSM requires a different approach to knowledge management.

As a leading IT consulting and outsourcing services firm, Buchanan Technologies helps organizations across North America turn their business technology into a powerful competitive advantage. Small, mid-size, and Fortune 100 businesses — all rely on us for our expert perspective, technical know-how and boots-on-the-ground manpower. Our methodology transforms everyday technology investments into streamlined, secure and scalable solutions that support our clients’ growth. Technology agnostic, we work with almost any system —from the latest cloud platforms to legacy software. Our teams are designed to balance proven methodology with strategic perspective. We are more flexible than other firms of our caliber, with a wide-array of options to customize your solution either single-point or end-to-end. At the heart of our success is a dedication to working closely with our clients, delivering strategic IT services that assist their business objectives and transform their organizations. We believe in putting people first — and technology second. So, while software and hardware technology continues to change, our customer-centric approach to IT never will. Buchanan works with our customers to meet their needs with these service offerings: • Fully Managed Operations and Infrastructure Services • Digital Workplace Solutions • Database and Application Services • Full Cloud Services (CSP): Proven Microsoft and Oracle Partner • Cybersecurity Solutions (MSSP) • Onsite and Remote Field Technology Services • Technology Projects (Upgrades, Rollouts, Location Turn Up/Down) • IT Staffing Services to Supplement or Fill Gaps in Your Team Buchanan has garnered much recognition through industry achievements and awards, including the HDI Pinnacle of Excellence Award, Gartner’s Magic Quadrant for Managed Workplace Services, North America, Channel Futures MSP 501, CRN Elite 150 Managed Service Provider, MSSP Alert Top 250 MSSPs, Channel E2E Top 250 Public Cloud MSPs, and more.